Dating Pro SLA Support Service. NPS 91%
Dating Pro organized several types of SLA technical support service to ensure that appropriate actions can be taken efficiently and effectively to resolve any problems or concerns of customers. More advanced types of support service (Deposit and 24/7) are designed to simplify resource allocation, create escalation paths, and give each customer's request the attention it deserves.
What support service does Dating Pro offer?
We use Anydesk to save you time
Feature comparison | 8h/5d | 20h/5d SLA support sold out | 24h/7d | Expert services |
Price per month | $99 / mo Included with license purchase
Free for 1 month with a single purchase from Marketplace for $200+ | $298 / mo | $1600 / mo | Based on your project timeframes |
Price per year | $999 | $2980 | $16000 |
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3*Deposit min $500 |
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Median / Maximum response time: | 1h 54m / 2 days |
| 1h / 10h | 1h 54m / 2 days |
Median time to close: | 3h 29m |
| 1h | 3h 29m |
5*Roles assigned | TS |
| TS + D | CSM + AM + D |
Software installation
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Website migration to another server, backup creation
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Visual and functional changes not requiring any major code rewriting | + |
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2*Visual and functional changes with requiring any major code rewriting |
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Website set up with the standard software instruments | + |
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Third-party solutions integrations (i.e. Facebook login, Google login, Twitter login) |
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Server/domain connection assistance |
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Separate project board creation to track the progress of each request |
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Transparent hourly rates are set up for support, customization and Q&A services |
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Frequently Asked Questions
1*
If the specific request cannot be delivered within the frames of standard technical support, our support managers will inform you about it and either offer alternative options or direct your request to the extra development department.
2*
Each request, support one or custom one, is estimated by the developer. The estimations can go from a few minutes to several hours. Each estimation gets its money-cost based on the rates. The cost is updated for your approval and, when you approve it, the task is put to production. All the expenses are covered by the sum of the deposit. The remaining sum is always updated for you to see.
3* Deposit:
offers you a more convenient way of work that we`re using with the large-scale customers with frequent and/or complex requests. This model operates on the basis of deposits and account management. This is what it includes:
1 - We create a separate project board for our customers, where our customers post their requests (to eliminate the possibility of email malfunction)
2 - The customers place deposit sums with our company, usually within the scale of $500, but can be negotiated
3 - The company sets transparent hourly rates for the customer: support, customization and Q&A services
4 - Each request, support one or custom one, is estimated by the developer. The estimations can go from a few minutes to several hours. Each estimation gets its money-cost based on the rates
5 - We update the cost for your approval and, when you approve to put it to production, we do the work, both support and custom. All the expenses are covered by the sum of the deposit. The remaining sum is always updated for you to see
6 - The requests are processed by your personal account manager, and both support and the custom works will be done by the developer who`s usually working on your project. Meaning, it will be done in the prioritized order as opposed to the standard technical support, and by a more experienced developer
The vantage point of this model is that you`ll be able to track the progress of each request in the board and never lose any request; because of the fully paid basis, we will be enlisting the most efficient developers to do the work; testing will be included for the custom works or complex support requests.
4* 24h/7d:
Responsible support manager always available to process your requests out of turn and update you about work progress;
Your requests will be in priority among others.
5* Roles
TS - Technical support
D - Professionals involved in projects: developers, marketers, designers, copywriters, product owners...
CSM - Customer Success Manager
